What is a courier surcharge/additional payment?

A courier surcharge or underpayment charge is an additional charge issued to a sender by the courier when the parcel does not match what was declared during the order process.

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How do I prevent being charged in the future?

Keeping yourself from being hit with future charges is simple enough - it just takes a few double-checks on your part before you book your parcel for delivery. So, before you send, check the following:

- The actual weight of your parcel

- The dimensions (length, width, and height) of your parcel

- Our packaging guidelines

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