I have been locked out of my account. What can I do?

To unlock your account, you'll need to contact a member of our Live Chat team. To do so, just select 'Live help' from the app menu.

For security reasons your FedEx account locks after three failed login attempts, or three failed attempts at resetting your password.

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Forgotten your password?

Click the link below to reset your password and access your FedEx account.

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Unlock Your account

If you are locked out you'll need to contact Live Help who can unlock your account.

We’ll ask a few questions to confirm who you are – then we’ll be able to unlock your account for you.

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